Yes. Your only obligations are to respect the payment deadlines for the deposit (upon reservation if you pay by credit card, or within 7 days for any other way of payment) and for the balance (no later than one month before arrival – rentals only).As long as these 2 deadlines are respected, you have the option to pay for your stay in installments.
Absolutely, the choice of payment method on the booking form is only about the down payment and does not commit you to pay the balance in the same way.Just note that if you pay the deposit by credit card, you will receive a link by email sent 3 times directly through the website to allow you to pay the balance by credit card. It is up to you to use it or pay the balance by any other means of payment.The only important thing is to settle the balance no later than one month before arrival for rentals.
Cancellation option is optional and represents 3% of the total amount of the booking (minimum 6 €) to be paid at the same time as the deposit. Once subscribed, it only works in case of force majeure (serious health problems, death of one of the participants, vehicle stopped 48 hours before departure ...). The precise and detailed list is present in the terms and conditions of sale that we advise you to read (https://www.camping-le-mas.com/en/booking-term/). Under no circumstances does it work if you simply change your mind.If you were to use it, you will be asked for proof. You will then be reimbursed the sums paid, less the booking fee and the cancellation guarantee.
If there are no boxes on the "participants" section, it is because you have not selected the type of booking. You have to go back to the number one section at the beginning of the form, and click either on rental or on location. The circle will then turn green, and you will be able to register the participants.
If the "reserve" button doesn't work:- Or the form is incomplete. The number of the category (1, 2, 3 or 4) normally appears in dark red. The remaining box to be filled will also be dark red. Most of the time, this is the second phone number. The site does require a landline and a laptop, but you can give the same twice if you want to give only one. It can also be the country. Once all the boxes have been completed, you should have an "accept the estimate and make the booking" button on top of the grey insert, or “payment CB” if you have chosen this method of payment.- Either you stayed too long on the form that crashed. So you have to close all the web pages, and start over.
Yes. Any specific request can be mentioned in the comment box of the booking form.
Each family will have to make a reservation request on the internet and indicate in the "comment" box the names of the people next to whom they wish to be placed.
You need to close all your web pages to reset the camping website. You will then be able to reapply for a reservation.
You can request it in the "comment" box of the booking form.
No. The rate depends on the number of people. The update will be done automatically once you have registered all participants.
No. Each rental has a minimum length of stay, which is not possible to shorten, even in low season.
No, you will only notice in the participants the people present during the entire stay. Other participants should be noted in the "comment" box, along with their name, first name, date of birth, and dates of stay. The price of the locations will therefore be changed based on this information.
No. No minor is accepted without the presence of at least one of his parents.
For rentals, partial availability means that some dates of stay are unavailable but other dates of stay are still available.For example, we no longer have the option to welcome you from Saturday, August the 15th to Saturday, August the 22nd but we still can welcome you from Wednesday, August the 19th to Wednesday, August the 26th.In this case, the possible dates of stay will appear on the right of the form when entering a booking request.For pitches, partial availability means that we still have a few pitches available for booking, but these pitches cannot accommodate all types of equipment.For example, we may still have pitches to accommodate campervans of 8m maximum, but we have none left to accommodate a caravan with awning or a 9m campervan.Or, for example, we only have pitches which can accommodate tents, but no more to accommodate caravans or campervans, whatever their size.
10%
20%
